A Dunkin’ customer says her $14 coffee order came with an unexpected catch: getting a receipt would cost another 50 cents.
The complaint surfaced in a TikTok video circulating by September 15, when BroBible reported on the encounter. More than a month later, no updates have emerged resolving the allegation, and the available reporting does not establish that Dunkin’ has a companywide policy of charging for receipts.
An iced latte from Dunkin’ Donuts – Dunkin’, YouTube
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However, a recent video suggests she may have followed through on her threat to get her coffee elsewhere.
A Coffee Run Raises An Unexpected Question
According to Gamepur, TikTok user @yourtiktocksister said a friend had introduced her to Dunkin’s lattes, which she had grown to enjoy.
The creator, whose TikTok bio describes her as “Your Funny Bargain Shopping Sister,” has 336,100 followers.
She said a drive-thru visit left her confused after an employee failed to tell her the total for two drinks. When she requested a receipt, she alleged, the worker quoted an additional 50-cent charge.
@yourtiktocksister 🤔 wait… 50 cents?? @Dunkin’ I need answers please #dunkin #dunkindonuts #customerservice ♬ original sound – YourTikTokSister
“My boss says we have to charge 50 cents if the customer wants a receipt,” she recalled the employee telling her.
In her telling, the worker presented the charge as a requirement from management. That leaves an important question unresolved: whether the alleged instruction came from someone overseeing that particular location, reflected a misunderstanding, or had any basis in an actual store policy.
The customer questioned whether that was standard procedure and threatened to return to Tim Hortons. Beyond wanting proof of her $14 purchase, she had another reason for requesting the receipt: she wanted her 25 Fetch points.
Coffee from Dunkin’ Donuts – Dunkin’, YouTube
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Fetch is a rewards app that lets users earn points by photographing shopping and restaurant receipts. Those points accumulate toward rewards, including gift cards. According to the company’s help center, submitting a receipt earns a minimum of 25 points, with additional points available through qualifying purchases and offers.
For someone whose content centers on bargain shopping, being asked to spend more just to collect a small receipt reward would understandably compound the frustration.
No Update, But A Familiar Coffee Cup
BroBible, which published its report on September 15, said it contacted Dunkin’ and the customer by email. Its article did not include a response from either party, and the outlet said it found no evidence that customers are required to pay for receipts.
Several commenters likewise said the alleged charge was unfamiliar. Others speculated about possible misconduct, but their suspicions do not establish what happened at the location.
No subsequent updates have explained the alleged fee or confirmed how the complaint was resolved. The cited reports also do not establish that she ultimately paid the additional 50 cents.
Tim Hortons’ Coffee – Tim Hortons, YouTube
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In a video posted four days ago, however, the creator can be seen holding what appears to be a Tim Hortons cup. That offers an amusing callback to her earlier threat, although it does not confirm that she has stopped visiting Dunkin’ altogether.
The underlying question remains unanswered. A receipt lets customers check what they bought and what they were charged, including whether an unfamiliar fee appeared on the bill. If an employee requested an additional payment simply to provide that information, customers deserve a clear explanation of why.
Have you ever been asked to pay for a receipt? Sound off and let us know!
